PRIVACY POLICY

Last updated: 05th May 2026

This Privacy Policy explains how B Creative Studio ("we," "us," and "our") collects, uses, stores, and protects your personal information when you visit our website at https://bcreativestudio.au, contact us, or work with us.

We take your privacy seriously and handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you have questions or concerns at any point, you can reach us at hello@bcreativestudio.au.

Quick Summary

If you don't have time to read the full policy, here's the short version:

• We collect your name, email, business details, and project information when you contact us, sign up for our newsletter, or download a resource.
• We use this information to respond to you, deliver our services, send marketing emails (only if you opt in), and run our website.
• We don't sell your information. Ever.
• We share information only with trusted service providers who help us run our business (like MailerLite for emails, Stripe for payments, Google for analytics).
• You can ask us to access, update, or delete your information at any time.

The full details are below.

1. What Information We Collect

We collect personal information when you interact with us in the following ways:

Information You Give Us Directly

When you:

• Submit a contact form — we collect your name, business name, email, website or social media link, project details, and how you heard about us.
• Subscribe to our newsletter or download a resource — we collect your name and email through MailerLite.
• Book a discovery call — we collect the information you enter into the Google Calendar booking form.
• Become a client — we collect the information needed to deliver your project, including business details, brand assets, login credentials for tools we manage on your behalf, and payment information.
• Email us directly — we collect whatever information you choose to share.

Information We Collect Automatically

When you visit our Website, certain information is collected automatically:

• IP address
• Browser type and device information
• Pages visited and time spent on each page
• Referring URL (where you came from)
• General location (country/region, not precise location)

We collect this through cookies and analytics tools. For full details, see our Cookie Policy.

Information We Don't Collect

• We don't collect sensitive personal information (such as health, religion, sexual orientation, or political views).
• We don't have user accounts or social media login on our Website.
• We don't knowingly collect information from anyone under 18.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and discuss potential projects
• Deliver our services if you become a client (brand design, web design, course website builds, etc.)
• Send you marketing emails through MailerLite, but only if you've opted in. You can unsubscribe anytime via the link in every email.
• Process payments through Stripe when invoices are due
• Run our website and improve it based on how visitors use it (Google Analytics)
• Run paid advertising on Meta (Facebook/Instagram) and Google to reach more business owners — only if you've consented to marketing cookies via our cookie banner.
• Comply with legal obligations (tax records, accounting, contracts)

We only process your information when we have a valid reason to do so — your consent, our contract with you, our legitimate business interests, or a legal requirement.

3. Who We Share Your Information With

We don't sell your personal information.

We share information only with trusted third-party services that help us run our business. Each one is bound by its own privacy obligations:

We may also disclose your information if required by law, in response to valid legal requests, or to protect our legal rights.

4. International Data Transfers

Some of the services we use (Google, Meta, Stripe, MailerLite, Cloudflare, SiteGround) store data on servers located outside Australia, including in the United States and Europe.

When we transfer your information internationally, we do so under the safeguards required by Australian privacy law and the privacy frameworks of the countries involved.

5. How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

• Deliver the services you've engaged us for
• Maintain accurate business and tax records (typically 7 years for accounting purposes under Australian law)
• Comply with our legal obligations
• Resolve disputes and enforce agreements

Specifically:

• Contact form enquiries that don't lead to a project: retained for 12 months, then deleted
• Newsletter subscribers: retained until you unsubscribe
• Client project data: retained for 7 years after project completion (for accounting and legal compliance)
• Website analytics data: retained according to Google Analytics defaults (currently 14 months)

When we no longer need your information, we either delete it or anonymise it.

6. How We Keep Your Information Safe

We take reasonable steps to protect your personal information through:

• Secure HTTPS connections across our Website
• Strong, unique passwords on all admin accounts with two-factor authentication where available
• Cloudflare security and bot protection
• Limited access to client data (only Marilia and any contracted team members directly involved in your project)
• Encrypted storage on reputable third-party platforms (Google, Stripe, MailerLite, etc.)

That said, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but we'll always do our best to protect your information and notify you promptly if a breach occurs that affects you.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, out of date, or incomplete
• Request deletion of your information (subject to our legal obligations to retain certain records)
• Withdraw consent to marketing communications at any time
• Lodge a complaint if you think we've mishandled your information

To exercise any of these rights, email us at hello@bcreativestudio.au with your request. We'll respond within 30 days.

If you're not happy with how we've handled your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au/privacy/privacy-complaints
• Phone: 1300 363 992

8. Cookies and Tracking

We use cookies and similar technologies (like the Meta Pixel) to run our Website, understand how visitors use it, and deliver advertising.

You can control cookies through:

• Our cookie consent banner (shown when you first visit the Website)
• Your browser settings — see our Cookie Policy for instructions

If you reject non-essential cookies, parts of the Website may not work as expected (booking calls, embedded videos, form submissions).

9. Marketing Communications

If you've subscribed to our newsletter, downloaded a free resource, or opted into marketing through our contact form, we may send you:

• New blog posts and resources
• Updates about our services
• Occasional offers or promotions

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by emailing hello@bcreativestudio.au.

We will continue to send you essential service-related emails (like project updates, invoices, or replies to your enquiries) even if you unsubscribe from marketing.

10. Children's Privacy

Our Website and services are intended for business owners aged 18 and over. We don't knowingly collect personal information from anyone under 18.

If you believe we've collected information from a minor, please contact us immediately at hello@bcreativestudio.au and we'll delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the services we use, or legal requirements.

When we make changes, we'll update the "Last updated" date at the top. For significant changes, we may also notify you directly via email or a notice on the Website.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your information, or our practices, contact us:

B Creative Studio Email: hello@bcreativestudio.au Studio: Gold Coast, Queensland, Australia

For complaints about how we handle your privacy, you can also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

END OF POLICY